Returns & Exchanges
At Rosier Foods, we take pride in the quality of our gourmet products, but if you are not satisfied with your purchase, we offer a hassle-free return process within 7 days of delivery. Due to the perishable nature of food, we accept returns only for items that are damaged, expired, or incorrect upon arrival.
Initiate Request
Contact our support team via email or our contact form within 48 hours of receiving your order, providing your order number and clear photos of the items.
Verification Process
Our quality assurance team will review your request and the provided images to verify the condition of the product and eligibility for a return.
Packaging and Pickup
Once approved, keep the items in their original packaging; we will arrange for a courier to pick up the shipment from your doorstep at no extra cost.
Refund or Replacement
After the returned product reaches our warehouse, we will process a full refund to your original payment method or ship a fresh replacement within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing